Quality is our top priority. If the shoe doesn't fit right, the bag doesn't sit right, or you're just not happy with what you've purchased - get in touch with us. We've got a simple and flexible return policy in place for you.
You're eligible for a full refund if:
- We've shipped the wrong product
- There's a manufacturing defect
- The product was delivered in a damaged condition (and we're unable to send you a replacement)
Otherwise, we may offer you a credit note that you can redeem at our online store. Products bought as part of a set or pack cannot be returned individually.
SALE ITEMS/COD cannot be exchanged or refunded, unless the product was damaged from our side.
FOOTWEAR: If you've got the wrong size, we will replace it with the right size - but the return pickup is chargeable. To avoid this, please check our size chart before placing an order!
When asking for a refund please make sure the products you're returning are unused, unwashed and undamaged. We will accept them only if they're in the original purchase condition - including packaging, documentation, warranty cards, manuals, and accessories. A product that came to you with tags attached must be returned with tags intact.
To avail a refund or get a replacement, get in touch within 24 hours of receiving your product. You can call us at +91 85303 82533 or send an email at care@abigindianstory.com with a photograph of the product you want to return.
We will get back to you with a return ID, and you then ship it back to us within 7 days. Please ensure you share the tracking ID of the return courier. Our team will inspect the returned product and authorise the refund based on its condition. If you're eligible, the amount will be credited to you in 7-10 working days. If not, you will receive a credit note.
